Spa Booking Policies
All appointments require having a valid credit card on file.
Intake forms will be sent to clients upon booking, please fill out prior to your appointment.
Please give AT LEAST 24-hour notice via phone call to office when rescheduling or cancelling.
Rescheduling or cancelling within 24 hours of your appointment time is subject to a minimum 50% fee.
If you should incur a cancellation fee, payment can be applied as a deposit to next appointment if appointment is within 14 days. This is up to the discretion of your service provider!
FOR PERMANENT MAKE-UP CLIENTS: Reschedule or cancel 48 hours in advance of your appointment time to avoid forfeit of deposit.
Deposits required for services totaling $150 and up. Due to the time allotted and scheduling required, deposits will be forfeited if canceled within 24 hours of appointment time.
Please enable notifications for appointment reminders and confirmation requests. You will receive confirmation request 48 hours in advance, and a reminder 24 hours in advance. The final reminder is your opportunity to reschedule or cancel without incurring fee. If you prefer phone call reminders, please let us know.
Any inappropriate conduct will result in immediate end of appointment with full charge. You will be fired as a client and if needed reported to the proper authorities. Any "joke" that can be interpreted as harassment will NOT be tolerated. Inappropriate conduct is defined as:
Any touching that is not therapeutic in nature.
Jokes, comments, or innuendos that can be interpreted as harassment.
Refusing to adhere to proper draping and undressing procedures.
Conduct not explicitly listed within our policies but that has been brought to management’s attention as inappropriate.
Gift Certificates are to be redeemed within 2 months (60 days) of purchase. We will observe F.S. § 501.95 upon request.
Packages are to be redeemed within 6 months (180 days) of purchase.
No refunds for gift certificates or packages that are not redeemed within that window.
Refunds MAY ONLY be issued in instances that practitioner cannot fulfill the service before expiration date, due to COVID or other health concerns, if other arrangement (such as extended expiration date) cannot be accommodated.
We seek to empower our clients to advocate for their health. If you are not satisfied with your treatment plan, please consult with your service provider and the owner. We will do everything in our power to ensure you are meeting your wellness goals. We will happily refer you to a different practitioner or a provider with a greater scope of practice to meet your needs.